Refund policy

There may be times when you will need to receive a refund and this policy is provided to assist with this.

Faulty or Damaged Products

If you purchase one of our products and it is:

• Faulty, or
• Damaged

You are entitled to a refund or replacement product if the fault or damage renders the product unusable.

Please email us at info@lureusin.com.au within 7 days of receiving your purchase and include:

• Your Name and/or order number
• Photos of the fault or damage and a description of the issue.

Once received, our team will work quickly to assess your individual case, and if deemed faulty/damaged during shipping, will issue your refund via the original payment method the product was purchased with or organise your replacement as soon as possible.

Change of Mind Returns

We accept returns for change of mind within 30 days of delivery, provided the item is:

• Unused and in its original condition.
• Returned in its original packaging.
• Accompanied by proof of purchase.

Customers are responsible for return shipping costs unless the item is faulty, damaged or incorrect.

Exclusions

Please note, we do not issue refunds or replacements for:

• Minor cosmetic flaws
• Minor damage to cardboard packaging
• Damage to terminal tackle (eg wire/hooks etc) during usage
• Delivery fees and charges