Shipping policy

Shipping Policy

Processing Time
Orders are processed within 2 business days (excluding weekends and holidays). During peak seasons or promotional periods, processing times may be extended.

All orders are shipped from Miami, Florida USA.

Shipping Rates & Delivery Estimates
If free shipping does not apply, shipping charges for your order will be calculated and displayed at checkout. Estimated delivery times vary based on the shipping method selected.

Delivery delays may occasionally occur due to unforeseen circumstances.

Shipping Confirmation & Tracking
Once your order has been shipped, you will receive a confirmation email with a tracking number to monitor your shipment's progress.

Shipping Restrictions
We retain the right to cancel any order that may have problems arriving to its destination.

International Shipping
International shipping rates and delivery times vary by destination. Customers are responsible for any customs duties, taxes, or import fees imposed by their country.

Lost or Stolen Packages
We are not responsible for lost or stolen packages once they have been marked as delivered by the carrier. If you experience an issue, please contact the shipping provider.

Damages & Issues
If you receive a damaged or incorrect item, please contact us within 7 days of delivery at info@lureusin.com.au with your order number and photos of the issue.

Returns & Refunds
For details on returns and refunds, please refer to our returns page.

If you have any further questions regarding shipping, please contact us at info@lureusin.com.au.